Support Services

Skyzen offer a range of cost-effective support services with committed response times to optimize the availability of your desktop estate, network and datacenter.

Datacenter Support

The Datacenter Support service delivers a single point of contact for the on-site support of a multi-vendor server infrastructure.

Skyzen’s Support service delivers a cost effective means to consolidate and simplify the delivery of maintenance to the datacenter. It ensures maximum availability of your business critical systems and offers:

• Guaranteed service levels ranging from Sunday to Thursday (9 am -5:30pm) through to comprehensive 24 x 7 x 365.
• All services are tailored to exactly your business need.
• Rapid access to skilled specialist engineers
• Assurance of accredited engineers across the country for on-site fault rectification
• Regular reporting and reviews with your Service Manager

Desktop Support

Skyzen offers a reliable and trusted Desktop Support service for your end-users, ensuring maximum availability.

Our portfolio of Desktop Support services range from Lifetime Maintenance providing next working day support through to highly responsive dedicated on-site technical teams. Lifetime Maintenance offers a cost effective means to enhance the manufacturer’s warranty.

Network Support

Skyzen’s Network Support service offers customers a reliable and cost-effective and robust multi-vendor network support solution to provide maximum availability of their network infrastructure.